Shipping Terms and Conditions
Pondliner.com stocks almost everything we sell on our web site and stocks large inventories. On the rare occasion the item is out of stock, you will be informed of product availability and estimated arrival time. Most orders ship within two business days, many the same day.
All products sold by Pondliner.com do not include shipping & processing costs unless otherwise noted. Products that feature free shipping are shipped by the most economical option. Express shipping options such as "FedEx 2 Day", "FedEx Standard Overnight" and "FedEx Priority Overnight" are not included in the "Free Shipping" price. Please call customer service if you require express shipping on an item marked as "Free Shipping."
Pondliner.com negotiates with common carriers to receive the best shipping & processing rates and service available. These savings are passed on to you.
Most packages that are 150 lbs and lighter are shipped via FedEx ground service unless it is requested otherwise. Express FedEx services (Next Day Air, Second Day Air, etc.) are available. Express orders are processed first and we make every effort to ship these orders on the same day if the order is received by 2:00 pm central standard time.
Keep in mind that freight companies & FedEx do not count weekends, holidays, or the day of shipment in their delivery times. For example, packagess shipped FedEx 2 Day on Friday will not be delivered on Sunday, but rather Tuesday.
Packages in excess of 150 lbs or are phsically too large to ship via FedEx are usually shipped via Con-Way Freight Truck. Through a special agreement with Pondliner.com, all usual surcharges for residential deliveries are waived so picking the shipment up at the freight dock or searching for a business to accept delivery for you isn't necessary. Con-Way (and all other truck freight companies) do require that someone be present for delivery. Con-Way uses large, 40' long semi trucks so your location must be easily accessible for the truck to make the delivery and turn around. Off-loading your package from the truck is your responsibility, although sometimes the driver will assist you. Under no circumstances will Pondliner.com be held liable for unloading your product or additional delivery charges incurred if your ship-to address is inaccessible to the delivery truck.
Pondliner.com will help coordinate delivery time with the shipping companies. Pondliner.com cannot guarantee delivery times and will not be held responsible for costs associated with delayed product delivery, including but not limited to labor stand-by charges or equipment rental.
Pondliner.com only ships inside the contiguous lower 48 states. We have found it almost impossible to provide adequate customer service to Hawaii, Alaska, US Territories, Canada, Mexico & other countries.